Support

Stuck, confused, or something not working? We are a small team and we read every message. Here is how to reach us, and answers to the questions we get most.

Problems with the sign-in code

bule.ai has no password. You type your email, we send you a 6-digit code, and you type the code into the app.

The code never arrived

• Wait a minute or two. Sometimes email is slow, especially on the first try.
• Check your Spam, Junk, and (in Gmail) Promotions or Updates folders. If you find it there, marking it "Not spam" helps the next one arrive in your inbox.
• Check the email address for typos. Go back one step and look closely, for example gmail.com vs gmial.com.
• Work or school email accounts sometimes block automated emails. Try a personal email address instead.

The code says it is wrong or has expired

• Only the newest code works. If you asked for a code more than once, use the one in the most recent email.
• Codes expire after a while. If yours is old, go back and ask for a new one.
• Type all 6 digits, with no spaces. If you copy and paste, make sure no extra characters come along.

I asked for many codes and now nothing comes

To stop abuse, we limit how many codes we send in a short time. Wait about an hour, then try once more. Still stuck? Email [email protected] or message us on WhatsApp and we will look into it.

Deleting your account

You can delete your bule.ai account and its data at any time, in the app (Profile → Delete account) or by email. Deleting your account does not cancel a Premium subscription, so cancel it first, where you bought it. Delete your account has the steps, including how to cancel.

Premium, cancelling, and refunds

Premium is sold in the mobile app through the app store you installed bule.ai from — Google Play on Android, or the Apple App Store on iPhone and iPad — and on the web at app.bule.ai, where payment is handled by Stripe and Link (link.com, a Stripe company) is the seller. Cancelling and refunds are handled by the store you bought from, and we are happy to help you ask. Our Refund Policy walks you through both, step by step.

• Cancel a web purchase: at app.bule.ai, open Profile → Manage subscription, or go to app.link.com. You keep Premium until the end of the period you already paid for.
• Refund for a web purchase: contact Link at support.link.com (purchases Sold through Link), or email [email protected].
• A charge from LINK.COM* on your statement is a bule.ai Premium purchase made on the web.
• Premium on all your devices: one bule.ai account has one Premium. Sign in with the same email on the web, Android, and iPhone and Premium works on all of them. Buying it in a second store charges you twice, so cancel the one you do not want.

Something the tutor said was wrong or upsetting

The tutor is an AI and can make mistakes. If it said something wrong, offensive, or harmful, please tell us: email [email protected] or message us on WhatsApp with roughly when it happened and what it said. We read every report and use it to make the tutor better.

Microphone or connection problems

• Make sure bule.ai is allowed to use your microphone (in your phone settings, or in your browser's site settings on the web).
• A voice conversation needs a steady connection. If the tutor keeps cutting out, try Wi-Fi or move to a spot with better signal.
• Close and reopen the app, then start a new conversation.

bule.ai is operated by Iridian Labs, LLC, a Delaware limited liability company.