bule.ai is operated by Iridian Labs, LLC, a Delaware limited liability company. Real-time voice conversation with your tutor is free. Premium is an optional, auto-renewing subscription, sold in our mobile app through the app store you installed it from — Google Play on Android, or the Apple App Store on iPhone and iPad (the "store"). This policy explains how refunds and cancelling work for Premium.
The store is the seller for Premium, so refunds go through the store. If you get stuck or something went wrong, contact us and we will help you ask the store.
Start with the free trial
Both Premium plans start with a 7-day free trial, once per store account. Your first charge happens on the day the trial ends. If you cancel in the store before then, you are not charged at all, so there is nothing to refund.
How to ask for a refund
- Google Play (Android): in the Play Store app, tap your profile picture, then Payments & subscriptions → Budget & history, find the bule.ai purchase and ask for a refund, or use Google's refund page at support.google.com/googleplay/answer/2479637.
- Apple App Store (iPhone and iPad): go to reportaproblem.apple.com, sign in with your Apple Account, choose I'd like to request a refund, and pick the bule.ai purchase.
The store decides refund requests under its own refund policies and sends the money back to your payment method.
We will help
If the store turns you down, or something went wrong — you were billed after cancelling, you were charged twice, or you could not use Premium — message us on WhatsApp (the link is on your profile in the app) or email [email protected]. Tell us the email on your bule.ai account and, if you can, the order number from your store receipt. We will look into it and help you ask the store.
Cancelling is not the same as a refund
These are two different things, and it is easy to mix them up:
- Cancelling stops all future charges. You do it in your store's subscription settings (see below). You keep Premium until the end of the period you already paid for.
- A refund gives your money back for a charge you have already made.
Cancelling does not automatically refund your latest charge. Uninstalling the app does not cancel your subscription either.
How to cancel
- Google Play (Android): open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions, choose bule.ai and tap Cancel subscription, or go to play.google.com/store/account/subscriptions.
- Apple App Store (iPhone and iPad): open Settings → [your name] → Subscriptions → bule.ai → Cancel Subscription, or go to apps.apple.com/account/subscriptions.
You never have to pay to practice
Real-time voice conversation with your tutor is free and unlimited, so you can practice speaking English and see if you like bule.ai before you ever spend anything.
Other ways to buy
Today Premium is sold only in the mobile app. If we ever sell it on the web, we will update this policy to say how refunds work for those purchases.
Your legal rights
Nothing in this policy limits the consumer rights you have under the laws of your own country.
More reading
You may also want to read our Terms of Service and our Privacy Policy. If you have any questions about refunds, email us any time at [email protected].