Refund Policy

bule.ai is operated by Iridian Labs, LLC, a Delaware limited liability company. Real-time voice conversation with your tutor is free. Premium is an optional, auto-renewing subscription. It is sold in our mobile app through the app store you installed it from — Google Play on Android, or the Apple App Store on iPhone and iPad — and on the web at app.bule.ai, where payment is handled by Stripe and Link (link.com, a Stripe company) is the seller. Each of these is a "store". This policy explains how refunds and cancelling work for Premium.

The store you bought from is the seller for Premium, so refunds go through that store. If you get stuck or something went wrong, contact us and we will help you ask the store.

Start with the free trial

Both Premium plans start with a 7-day free trial (on the web, only if your bule.ai account has never had Premium in any store; in Google Play and the App Store, the store decides). Your first charge happens on the day the trial ends. If you cancel before then, you are not charged at all, so there is nothing to refund.

How to ask for a refund

Google Play (Android): in the Play Store app, tap your profile picture, then Payments & subscriptions → Budget & history, find the bule.ai purchase and ask for a refund, or use Google's refund page at support.google.com/googleplay/answer/2479637.
Apple App Store (iPhone and iPad): go to reportaproblem.apple.com, sign in with your Apple Account, choose I'd like to request a refund, and pick the bule.ai purchase.
Web (app.bule.ai, sold through Link): contact Link support at support.link.com and choose the help for purchases Sold through Link, or email [email protected] and we will help. Stripe may issue a refund within 60 days of a charge in some cases.

The store decides refund requests under its own refund policies and sends the money back to your payment method. If a charge is refunded or disputed (charged back), the Premium it paid for ends at once.

We will help

If the store turns you down, or something went wrong — you were billed after cancelling, you were charged twice, or you could not use Premium — message us on WhatsApp (the link is on your profile in the app) or email [email protected]. Tell us the email on your bule.ai account and, if you can, the order number from your store receipt (or your Link receipt for a web purchase). We will look into it and help you ask the store.

Cancelling is not the same as a refund

These are two different things, and it is easy to mix them up:

Cancelling stops all future charges. You do it where you bought Premium (see below). You keep Premium until the end of the period you already paid for.
A refund gives your money back for a charge you have already made.

Cancelling does not automatically refund your latest charge. Uninstalling the app does not cancel your subscription either.

How to cancel

Google Play (Android): open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions, choose bule.ai and tap Cancel subscription, or go to play.google.com/store/account/subscriptions.
Apple App Store (iPhone and iPad): open Settings → [your name] → Subscriptions → bule.ai → Cancel Subscription, or go to apps.apple.com/account/subscriptions.
Web (app.bule.ai): sign in at app.bule.ai, open Profile → Manage subscription (Stripe's billing page) and cancel there, or go to app.link.com and cancel bule.ai under your subscriptions.

One bule.ai account has one Premium, and it works on the web, Android, and iPhone. If you bought it in two stores by mistake, you are being charged twice: cancel the one you do not want, and ask that store for a refund if you need one.

You never have to pay to practice

Real-time voice conversation with your tutor is free and unlimited, so you can practice speaking English and see if you like bule.ai before you ever spend anything.

Your legal rights

Nothing in this policy limits the consumer rights you have under the laws of your own country.